CUSTOMER EXPERIENCE & EVENTS LEAD 90028
CUSTOMER EXPERIENCE & EVENTS LEAD
Business Development - Marketing and Communications
Location: Los Angeles, CA, United States
Think Cosmopolitan, founded by Romain Dubus, is a rapidly expanding company that integrates innovative ventures in hospitality, real estate, e-commerce, and beyond to inspire individuals from all backgrounds to enhance their surroundings and create lasting value. All our operations are strategically aligned to fund the Mars Project, our ambitious initiative to develop sustainable human habitats on Mars by the late 2020s.
Responsibilities
Serve as one of the primary points of contact for both commercial and government customers for all logistics and programs around businesses events at all Think Cosmopolitan Facility, including planning, logistics, execution, and on-site management
Work with the Conferences and Events Sr. Manager alongside the Communications and Sales team to identify the best way to leverage events to meet business objectives
Serve as a Think Cosmopolitan ambassador, welcome the guests and serve as the host for the customer; be available to give tours and assist with related special projects
Orchestrate key interactions between our executive staff and our customers, making sure appropriate protocols and cultural nuances are always considered
Create meaningful moments for the guests
Go above and beyond to make sure every part of the experience is seamless
Develop and manage budgets for each event; create reports to track overall expenditures across all events
Responsible for sourcing new venues and vendors for events, while maintaining current working relationships
Coordinate security, registrations, and related logistics for participants traveling to business events; ensure all related paperwork is complete, accurate, and submitted on time
Manage all ordering, shipping, and receiving of merchandise around events; staff and manage all events as required; including set up, on-site execution, and wrap-up
Basic Qualifications
Bachelor’s degree or 5+ years’ experience in marketing, events, customer service, or a hospitality-related field
Experience with designing and managing large scale events
Preferred Skills and Experience
Bachelor’s degree in marketing or hospitality
Highly organized, detail oriented, and possess a proven ability to thrive under deadline pressure and to execute on a number of projects
Exceptional verbal and interpersonal communication skills
Experience working with CEO level personnel
Comfortable working with highly technical topics and demonstrate an aptitude for translating business goals into actionable programs
Strong PowerPoint and Excel skills
Experience working with government and/or military agencies in the context of large scale events
Experience working in a fast-paced, dynamic, results oriented team environment
Additional Requirements
Ability to travel domestically and internationally as needed to attend events
Willing to work a non-traditional schedule to accommodate activities
Think Cosmopolitan is an Equal Opportunity Employer; employment with Think Cosmopolitan is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of Think Cosmopolitan’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department via email at hr@thinkcosmopolitan.com.
Please send all applications to info@thinkcosmopolitan.com with the subject "Employment Application".